The Headset Guy po box 131791 carlsbad, ca 92013 Phone: (888) 793-8976 larry@theheadsetguy.com If it should happen that your postal delivery person plays a nasty joke on you by leaving your just purchased Amplifier under your cars tire and you run over it, we'll replace it for free (usually within 48 hours via FedEx). Say you go for a swim and forget to take off your Plantronics headset, it'll most likely be ruined, but no worries because, we'll replace it for free (usually within 48 hours via FedEx). All new items carry a 2 year guarantee. Any refurbished product purchased from us carries a 1 year guarantee. Proper Conditions for Return and Credit Please call 1st, all returns must have a RMA#, we will refuse all returns that fail to have an RMA #. Merchandise must be in new condition with its original packing. We do not give refunds on accessories. All returns must pay shipping both directions. All returns subject to a 15% restocking fee. For your protection, please send your return prepaid via a shipping service that can be tracked, such as UPS. We cannot guarantee refunds for returns sent via a non-trackable method. Credits are processed upon us receiving your returned merchandise. Please allow up to one billing cycle for the return credit to appear on your credit card statement. If credit cannot be issued to your credit card, a store credit will be issued. Items sold in the USA will be charged 7.75% sales tax. Our system will calculate the sales tax automatically before you complete your order online. Here you will find all the info you need when doing business with Headset Guy / Headsets for Less. About Us The principles of Headset Guy / Headsets for Less been in the distribution and communication business for over 10 years. Headset Guy / Headsets for Less was created to facilitate the need for home office users to buy quality telephone headsets at reasonable prices. Contact Us Feel free to call us with questions at 1-888-793-8976 or email us at larry@theheadsetguy.com (Orders must be placed online via this website) Pricing All pricing at Headsets for Less exclusive to this website. Payment Options We accept Visa, MasterCard and American Express. Your credit card will be charged for the amount of your order when your order has shipped. When your order is placed we will make an authorization to your credit card for the purchase to confirm availability of funds and to verify credit card billing information. Credit Card orders will require the address where the credit card statement is received. We can ship to a different location as long as we are able to prove the address we are shipping to. Please give us the information we ask for so there will be no delays in fulfillment of your order. We do investigate the validity of all credit card transactions for your safety. International We do not accept international orders of any kind. This includes shipment outside the United States or purchases shipped within the United States with a credit card issued from a bank outside the United States. Shipping All valid orders will be shipped within 24 hours unless otherwise noted. Shipping is FREE. Our preferred method of shipment is UPS. Security It is our policy that all of our customers information remain private. We do not sell our customer list or any information relating to it. You can have confidence when purchasing with us as we use the latest technology available for secure transactions (Yahoo Shopping). Once your credit card information reaches our servers, it is stored on a computer that is not connected to the Internet and is only accessible by management. Order Status You may check your order status online. When you have placed your order you will receive an email with a link to your Order Status Page where you will be able to view expected ship date and tracking information. If you have problems, you may email us at larry@theheadsetguy.com Backorders Occasionally we may be out of stock of an item because of a special offer or a shortage in supply by the manufacturer. Most of our items are in stock however should an item not be available, we will notify you immediately so you may make a decision on how you want us to proceed with your order. |